We are currently managing significant demand for PPP loan application support.

To assist you effectively, we’ve updated our Support Center to answer the most common inquiries we are receiving. Please reference these articles prior to submitting a Support Ticket. If you do not find an answer to your issue, you will have a chance to submit a Support Ticket.

We appreciate your patience as we work through your issue.

Customer Support Center

User Guides – Forgiveness

PPP Forgiveness Overview & Training Materials

Your PPP Loan Forgiveness Journey

Before you start, select the appropriate journey for your business.

Forgiveness Status Definitions with SLAs

Resubmitting from Borrower Action Required User Guide – Forgiveness

This guide is meant to help you resubmit your PPP Loan Forgiveness Application after reaching the “Borrower Action Required” status.

Webinars – Forgiveness

The Building Blocks of PPP Forgiveness

What you need to know about covered periods, EZ forms and reduction factors.

PPP Forgiveness Instructional Webinar

Experts share how to accurately prepare your forgiveness application, focusing on allowable expenses. Slide deck available here.

PPP Forgiveness Overview

An overview of the PPP forgiveness process and helpful details for each of the elements that you'll be required to calculate. Link to slides here.

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